Prerequisites

• Access to the Business rule (BR001) menu.
• Selected business rule trigger.

Introduction

Actions define what will be executed when a business rule is triggered. They are configured during the creation of a business rule, after the trigger is selected.

Business rules may have more than one action configured. Access the How to add more actions to the rule article and learn more.

Next, see which actions can be configured in the business rules:

Executing a web service

The web service execution action allows business rules to interact with external systems through web service calls – for example, integration with third-party databases, online service APIs, or corporate management systems. 

Access the How to configure a web service action article to learn how to use this resource.

Running an external application

Running an external application refers to executing functions developed in PHP that perform specific tasks not provided by the standard system. These functions are available on the same server as SoftExpert Suite and can be associated with business rules to perform custom actions.

Access the How to configure an external application action to learn how to use this resource.

Sending e-mails

The e-mail sending action allows business rules to communicate important information using e-mail messages, such as event notifications and status alerts.

Access the How to configure an e-mail sending action to learn how to use this resource.

Sending SMS

The SMS sending action allows business rules to communicate important information using SMS text messages. This is meant for notifying users in real time or for situations in which e-mail access is not practical.

Access the How to configure an SMS sending action to learn how to use this resource.

Conclusion

Thus, it will be possible to choose the desired action. Then, the creation of the business rule must be finished.