Learn about SoftExpert Knowledge base → New main screen for the unified menu displayed in the component's introduction video, at 0:48.

Configuring a knowledge base

• Creating a knowledge base → Video updated to display the screens according to the new system layout.
• Configuring the security of a knowledge base → Video updated to display the screens according to the new system layout.
• Configuring the knowledge base categories → Video updated to display the screens according to the new system layout.

Creating articles

• Article data screen overview → Video updated to display the screens according to the new system layout.
• Creating an article → Steps and images updated to mention and display the system's new unified menu. "Cancel article" topic added to display the new feature for date and explanation for the cancellation of records.
• Revising an article → Steps and images updated to display the screens and buttons according to the new system layout.
• Viewing an article → Steps and images updated to display the screens and buttons according to the new system layout.

Configuring a multi-language base

• Configuring a multi-language knowledge base → Text updated to explain the feature more appropriately.
• How to enable different languages for the knowledge base → Steps and images updated to display the screens and buttons according to the new system layout.
• Translating articles in SoftExpert Knowledge base → Steps, images, and title updated to match the new unified menu and the new documentation title standard.

Portal 

• SoftExpert Knowledge base widgets → Article updated to conform to the new widget article standard, with new images according to the new system layout.
• How to display an article on a portal → Steps updated to mention the buttons according to the new system layout.
• How to configure a portal as a knowledge base → Steps and video updated to display the buttons and screens according to the new system layout.

Learn about SoftExpert Knowledge base → Information added about the new AI features shown in the video (starting at 1:18).

Creating articles

• Creating an article → Information added about the new AI features shown in the video (starting at 2:29).
• Article data screen overview → Image and content updated in the "Available buttons" section of the article. Information added about the new AI features shown in the video (starting at 2:29).

Creating articles

• Creating an article → Links added to the toggle about the API configuration and how to mark articles as favorite and filter favorite articles. Information added about the new AI features shown in the video (starting at 2:29).

Configuring a multi-language base

• How to translate an article → Steps, images, and GIFs updated in the "Translating articles with a CAT tool" section, "Configuring languages" toggle topic. "Translating articles automatically with Google Translate and Amazon AWS" section added.

Portal

• Viewing an article → "Mark articles as favorites", "Filter favorite articles", and "Create comments on articles" sections added.

Learn about SoftExpert Knowledge base

Configuring a knowledge base

• Creating a knowledge base
• Configuring the security of a knowledge base
• Configuring the knowledge base categories

Creating articles

• Article data screen overview
• Creating an article
• How to revise an article

Configuring a multi-language base

• Configuring a multi-language knowledge base
• How to enable different languages for the knowledge base
• How to translate an article
• Configuring the general parameters of SoftExpert Knowledge base

Portal

• SoftExpert Knowledge base widgets
• How to display an article on a portal
• How to configure a portal as a knowledge base
• Viewing an article