Prerequisites

• Registered external user.
• Access to the File > External user (AD060) menu.

Introduction

Registered external users can be deactivated, which prevents them from accessing the External user portal (CM030).

See how to perform this operation below:

Deactivating external users 

1. Access the File > External user (AD060) menu.

2. Select the desired record and click on the "More" button.

3. Click on to deactivate external users.

4. Answer the question “Wish to enable/disable this record?” with OK.

5. Once this is done, the record will be disabled and will not appear on the list of results.

Reactivating external users

If you wish to reactivate a deactivated external user, follow the steps below:

1. Access the File > External user (AD060) menu.

2. In the Advanced filters, expand the button and click on External user. 

3. In the Status field, select the Inactive option.

4. Select the record you wish to reactivate and expand the "More" button.

5. Click on to reactivate external users.

6. Answer the question “Wish to enable/disable this record?” with OK.

7. Once this is done, the record will be reactivated.

Conclusion

Thus, external users can be deactivated or reactivated.