Prerequisites

• Access to the Process (PM063) menu.
• Previously created process.
• Cause previously created through the File > Cause (PM056) menu.

Introduction

It is possible to analyze processes using the analysis tools available in SoftExpert Suite. Available tools are 5 whys, FTA, and Ishikawa.

On the Cause tab of the process data screen, there is a section named Analysis tools, in which the user can create a new analysis or associate existing analyses.

The system also allows associating causes of process defects or problems.

This article will teach you to record causes in the process data. For our example, we will associate the “Incomplete purchase order” cause.

Recording causes of the problems and defects of the process

1. Access the Process (PM063) menu.

2. Locate the process for which you wish to record a cause and right-click on it.

3. Select the Open data option.

4. On the left side of the screen, click on the Cause tab.

5. Click on the button.

6. Select the cause. Click on the button to search for a previously created cause or on the button to record a new cause.

7. Specify whether the selected cause is a root cause or a potential cause.

8. Enter, in percentage, how much the cause has led to the defect or problem in the process.

9. In the Department responsibility field, click on the button to search for and select the department in which the cause was generated.

10. If necessary, enter a description for the cause of the problem or defect in this process.

11. Click on the button.

Conclusion

The causes of the process problems and defects will be recorded, facilitating monitoring.

If no other configurations are necessary, click on the Accept revision button to release the process.