Knowledge base - 2.2.3
AI agent and AI commands in text editing
We have added an AI specialized in languages to assist in text editing in SoftExpert Knowledge base!
The Natural Language Processing (NLP) feature has arrived to transform content production. This type of AI reproduces trends, suggests improvements, provides relevant information, and aligns the text with readers' needs.
With this new feature, it is possible to produce content from scratch using a command or to improve a previously produced text. With the API enabled in the SoftExpert Copilot integration center, the AI agent and AI commands buttons are displayed in the task description fields.
The AI agent button allows the user to write a command to generate content, such as "Generate a 10-line text about SoftExpert". Once the content is generated, it is possible to include it in the article or generate content again.
The AI commands button offers several options for modifying sections of the text. The available options are: Summarize, Improve, Simplify, Expand upon, Trim, Change tone (Professional, Casual, Direct, Confident, Friendly), and Change style (Business, Legal, Journalism, Medical, Poetic).
See how this feature can change your work routine:
- This new feature is available to organizations that are Cloud clients and have access to SoftExpert Copilot. Click here to find more solutions offered by this component!
- For this feature to be enabled, the administrator must include the "Gen AI & NLP" API in the Integration center (COP010) menu of SoftExpert Copilot.
Keywords with AI to engage the articles
Articles can rely on keywords to drive article engagement in this version!
With the new keyword feature, article authors can add tags that make it easier to categorize and find content within the knowledge base.
Working with this new feature is quite simple: simply use the Keyword button on the article data screen to add the keywords that the author considers relevant to the article, separated by language.
If the "Gen AI & NLP" API is enabled in SoftExpert Copilot, it is also possible to automatically generate keywords using AI. The author can choose the words that best suit the context of the article among those that were generated.
Keywords can be added when creating or editing an article, ensuring that content is well indexed and easily accessible. We recommend choosing relevant and specific keywords for each article.
Once the keywords of the article are defined, it is possible to apply filters to the article menu and the knowledge base portal to locate content through this information.
In addition, keywords will be highlighted at various points in the new knowledge base portal, facilitating the identification of relevant topics for readers.
This resource will allow users to quickly find information related to topics of interest, with an efficient search experience.
- This new feature is available to organizations that are Cloud clients and have access to SoftExpert Copilot. Click here to find more solutions offered by this component!
- To use the automatic generation of keywords in the article, the administrator must enable the "Gen AI & NLP" API in the Integration center (COP010) menu of SoftExpert Copilot.
More intuitive Knowledge base portal
We are happy to present improvements to the Knowledge base portal!
This new feature was designed to offer a visually intuitive, easy-to-use portal with optimized navigation and search tools.
The main improvements are:
Renewed interface
The new interface features a more modern and user-friendly design, making browsing and searching for content easier.
Improved search
We have implemented a more complete search system, which allows for quick and relevant results, helping users find exactly what they need with fewer clicks.
Content organization
The content has been restructured into more logical and accessible categories to ensure that information is easily localizable.
We believe these improvements will provide a more satisfactory experience for all users. These changes are the result of your continuous feedback; we are always listening to you. Explore the new portal and enjoy a more efficient experience in the search for knowledge!
Knowledge base in the tools menu
You can access the Knowledge base directly through the tool menu in this version! The purpose of this feature is to improve the experience of access to important information and support within the platform.
By accessing the Knowledge base through the Tools menu, all articles and knowledge bases to which you have access are now listed. To do this, simply enable the appropriate configurations in your access group!
This feature prevents the need to access information through a portal configured for specific knowledge bases.
We are always looking for ways to improve your experience with SoftExpert Knowledge base. We believe that this new feature will make searching for information more practical.
To enable this resource, the administrator must enable the "Knowledge base" option in the access group creation menu (CM011) on the Tool permissions tab.
View the latest improvements made to this component: