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Reporting incidents with SoftExpert Workflow

 

Introduction

From version 2.2.0 onwards, SoftExpert Incident has been unified with SoftExpert Workflow.

Incident instances are now created directly in the Workflow component, enabling simplified management and administration.

For further details on component unification, refer to the Release notes for version 2.2.0.

 

We have prepared simple articles to help you easily report incidents in SoftExpert Workflow.

To do so, check the necessary operations to report incidents in the Workflow component:

• General configurations.

• Configuring the SLA.

• Reporting an incident.

• Executing an activity.

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Index

Introduction

First steps

Advanced resources

Reporting an incident

Reporting a problem

New features