Reporting incidents with SoftExpert Workflow
Introduction
In addition to starting the most varied processes, SoftExpert Workflow also allows recording and managing incidents.
With this feature, it is possible to manage the entire life cycle of incidents in an integrated way, from the creation to the execution of the activities, providing greater control, traceability, and standardization for the processes.
Previously, incident management was performed via SoftExpert Incident, which was discontinued. The features of that component were unified into SoftExpert Workflow in system version 2.2.0; click here for further details about this change.
We prepared simple articles that will assist in the task of recording incidents in SoftExpert Workflow in a simple and objective way.
Check out the operations involved: