Prerequisites

• Answered survey.
• Access to the View > Answer (SV012) menu.
• Access to the Execution > Survey execution (SV028) menu or to the My tasks > Survey execution menu.

Introduction

The answers of a survey can be viewed during or after its execution.

By viewing the answers, it is possible to filter the respondents' reactions to the questions asked. Thus, in a customer satisfaction survey, for example, we can come up with means to improve the feedback given.

See below how to view the answers:

Viewing the answers of a finished survey

1. Access the View > Answer (SV012) menu.

2. In the Advanced filters, use the filters referring to answers, surveys, respondents, etc., to facilitate the search.

3. Select the desired record and click on the button.

4. Choose the View answer option to see what has been answered in the selected survey. 

Viewing the answers of an in-progress survey

1. Access the Execution > Survey execution (SV028) menu or the My tasks > Survey execution menu.

2. Select the desired survey and click on the button. 

3. On the screen that will open, go to the Answer tab.

4. Use the Advanced filters to search for the desired answer.

5. Select the respondent and click on to see what has been answered.

Viewing the results of a survey

1. Access the Execution > Survey execution (SV028) menu, the My tasks > Survey execution menu, or the My tasks > Survey tracking menu.

2. Select the desired survey and click on the button to access its results.

2. On the screen that will open, go to the Search tab.

3. Expand the Add question button and select a question from the survey in the Question field.

4. In the Operator field, determine whether the desired information must be equal to (=) or different from (<>) the option for the Answer field.

5. In the Answer field, select one of the answer options for the chosen question. This option will be used to complete the operation described in step 4.

6. If you wish, click on the button to add another question for filtering.

7. Finally, click on Apply to view the answers to the filtered questions.

8. Click on the Summary tab to view general information about the survey so far.

This way, it will be possible to better assess the results and the users' answers.

Conclusion

Thus, the survey answers have been viewed, and the manager will be able to analyze the results.