Prerequisites

• Access to the Chatbot (CB001) menu.
• Router chatbot previously created.
• One or more Content-type chatbots already registered for linking.

Overview

Associating Content chatbots with a Router chatbot allows you to centralize and organize different interaction flows in a single access point.

Once linked, all Content chatbots start sharing the visual, behavioral, and structural settings defined in the Router.

This ensures standardization, easier maintenance, visual consistency, and greater simplicity in making multiple conversational flows available in the Workspace.

See below how to associate the chatbots:

Associate chatbots

1. Access the Chatbot (CB001) menu.

2. Find and open the Router chatbot in edit mode.

3. In the side navigation bar, access the Link section.

4. Click Add to display the list of available Content chatbots.

5. Select the Content chatbot you want to link to the Router.

6. Confirm the selection by clicking Save, so that it becomes part of the set of flows handled by the Router.

7. Click Save to record the changes.

8. If everything is already configured, click Publish to make the changes available in production.

Conclusion

Associating Content chatbots with the Router chatbot simplifies the delivery of multiple conversational flows, providing a centralized and standardized experience in the Workspace.

With this feature, the organization can structure conversations by topics, modules, or departments, while maintaining the consistency and unified visual identity provided by the Router.

With the chatbots configured and the association completed, you can insert the Router chatbot into the system.