Unblocking a user
Prerequisite
- Access to the SoftExpert Administration > File > Organization structure > User (AD004) menu.
Introduction
If a number of invalid login attempts has been defined in the Authentication (CM008) menu of the Configuration component, whenever this number is reached, the user will be blocked.
If a time for the user to be blocked is defined, once the defined minutes have passed, the user will be automatically unblocked.
If a time has not been defined or if you wish to unblock the user before the defined time, it must be done manually.
Unblocking a user
1. Access the SoftExpert Administration > File > Organization structure > User (AD004) menu.
2. Search for and select the blocked user.
3. Click on More and select the Unblock option.
4. Confirm the operation.
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Blocked users can also be identified by the padlock icon () in the B column in the list of records.
Conclusion
After unblocking it, it will be possible to log in again with that user.