Prerequisites

• Access to the File > Article (KB014) menu.
• Previously created knowledge base.

Introduction

Once a knowledge base is created, its articles can be added.

This operation allows for recording all desired information in the knowledge base, transforming it into a complete data repository.

As an example, the "How to install text translator" article will be created, which contains working instructions for installing a translation tool.

Creating an article

1. Access the Knowledge base > Article (KB014) menu.

2. Click on the Create button.

3. Enter a name for the article.

4. Select the knowledge base in which the article will be published. Depending on the knowledge base configurations, some fields may be enabled for completion.   

5. If necessary, select the category that classifies the content of the article.

6. Select the language of the article. Only the languages enabled in the knowledge base are available for selection.

7. If necessary, fill out the attributes.

8. Click on the Save button.    

9. After saving, the Article data screen will be opened, allowing the content of the article to be added and formatted. 

10. On the article data screen, some operations are available. Watch the video below and learn how to perform them:

Conclusion

All done! The article has been created and its content has been added.

It is important to note that changes made to the article are controlled through the revision process. To learn how it works, access the How to revise an article tutorial.