If the incident, problem, workflow, or maintenance activity is configured with a checklist, the system will display the Checklist section in the data of the activity to be performed.

To answer the checklist questions, first, go to the Checklist section. After that, for each question displayed, enter the desired answer (Yes, No, or N/A).

Answers may already be filled with a default option, defined in the checklist file. Moreover, filling out the Comments field may be mandatory or not, also according to the configurations established when creating the checklist.

After answering all the questions, click on the Save button so that the answers are saved in the activity data.