Prerequisites

• SoftExpert Suite environment hosted in the cloud.
• SoftExpert Competence as part of the solutions acquired by the organization.
• SoftExpert Administration as part of the solutions acquired by the organization.
• Access to the Tools > Feedback menu.
• Previously configured generative AI and NLP API.
• ''AI features'' permission enabled in Configuration > Access group (CM011) > Other permissions > AI features.

Introduction

SoftExpert Suite allows employees to receive and view feedbacks through the Tools > Feedback menu. Over time, however, the volume of feedbacks may increase, making it difficult to identify the most relevant information and the recurring patterns in the evaluations.

In SoftExpert Competence, the analysis of feedbacks with the help of Artificial Intelligence (AI) facilitates this process by highlighting the main points of attention, making it simpler to track performance and plan the Individual Development Plans (IDPs).

This article will demonstrate how AI operates in SoftExpert Competence.

Analyze feedback with AI

1. Access the Tools > Feedback menu.

2. Click on the Analyze with AI button.

3. On the screen that will open, select the feedbacks that must be analyzed:

• All feedbacks: all feedbacks recorded in a given period will be analyzed by the AI.
• Selected feedbacks: the feedbacks that must be analyzed have to be selected. To do so, it will be necessary to choose the correct feedbacks through the Who sent the feedback field. This way, the analyzed feedbacks will be only those sent by the chosen user.

4. If a feedback analysis was performed previously by AI, enable the Analyze only feedbacks sent since the last analysis option so that the system considers only the feedbacks subsequent to the last analysis. Enabling this option eliminates the need to configure the Period field.

5. In the Period field, select the period in which the feedbacks will be filtered for analysis:

• Last 3 months: the feedbacks given in the last three months will be analyzed by the AI.
• Last 6 months: the feedbacks given in the last six months will be analyzed by the AI.
• Last 12 months: the feedbacks given in the last twelve months will be analyzed by the AI.
• This year: the feedbacks given in the year will be analyzed by the AI.
• In the interval: the feedbacks given in the defined interval will be analyzed by the AI. To do so, indicate the start and end date of the period.

6. After configuring the analysis, click on the Generate analysis button and wait.

7. Next, it will be possible to view the analysis performed before adding it. At this point, the AI will present the main competencies related to the feedbacks and the main feedbacks received.

8. Click on the Add analysis button so that the analysis is displayed on the feedback screen.

9. The analysis can also be deleted from the feedback screen, which allows keeping only the analyses considered relevant.

Conclusion

This way, the analysis performed by the AI will allow planning the development of employees in a more assertive manner, creating IDPs and facilitating performance tracking.