Prerequisites

• SoftExpert Copilot as part of the solutions acquired by the organization.
• Cloud-hosted SoftExpert Suite environment.
• The SoftExpert Sentiment Analysis data source is pre-configured.
• SoftExpert Form as part of the solutions acquired by the organization.
• Access the menu Registration > Form (FO005).
• Responsive form previously registered.
• A previously registered variable, expression, or function.

Presentation

In SoftExpert Forms, Artificial Intelligence (AI) can be used to perform sentiment analysis on texts.

This article will demonstrate how to enable the feature in SoftExpert Forms.

Sentiment analysis in texts

The text sentiment analysis feature uses the SoftExpert Sentiment Analysis data source , which has a pre-configured command to analyze user feedback text and identify the predominant sentiment. To use the feature, you need to create a rule and associate it with a specific element of the form. 

Watch the video below to see how to configure the execution rule for the sentiment analysis feature in texts:

Conclusion

Thus, when the rule is executed, it will be triggered and will call the REST data source. The return from this service populates the corresponding field with the sentiment analysis of the feedback, classifying it as positive, negative, or neutral. In addition to the classification, a numerical score is provided for each sentiment, allowing for a more detailed analysis.

To see how the feature works in practice, in the context of an automated workflow with AI, see the article Using AI in responsive forms.