Prerequisites

• External User Portal configured with a knowledge base widget.
• Portal with widgets shared with the external user in External User Portal (CM030).
• External user included in the security settings of the knowledge base, if the articles are private.
• External user logged into the portal.

Presentation

The External User Portal allows users to consult articles made available by the organization through a knowledge base accessible directly in the portal.

These contents centralize guidance, procedures, and support information, making it easier to search for answers and perform activities related to the processes in which the user participates.

This article describes how to access a portal from the home page, locate the knowledge base widget, select the desired base, and open an article for reading.

Consult articles through the portal

1. On the home page, click one of the available portal cards to open it in a new browser tab.

2. Inside the portal, locate the available knowledge base widget.

3. Expand the widget or scroll through the list of knowledge bases, if applicable, and open the one you want.

4. With the knowledge base open, click the article you want to read and proceed with the consultation.

Conclusion

In this way, the external user can access any content the organization deems necessary.