Creating nonconformity
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Prerequisites
- Access the Execution > Non-conformity (IP014) menu.
- Receiving created or production inspection created.
- Severity of the configured nonconformity.
Presentation
Nonconformities correspond to failure to meet the specified inspection requirements and can have different origins. For more effective management, they can be controlled in the SoftExpert Action Plan and SoftExpert Workflow components, as well as in the SoftExpert Inspection itself (Ad-hoc option).
Next, see how to perform the operations:
Register receiving non-conformity.
1. Access the Execution > Non-conformity (IP014) menu.
2. In the search filters, select the type Receipt.
3. Click the button 
.
To define which component the nonconformity will be monitored for, click the arrow next to the add button and select the desired option: “Ad-hoc”, “Action plan” or “Workflow”.
4. On the screen that will open, enter a name for the nonconformity.
5. Fill in the Receipt No. field.
6. In the General tab , the following fields will be displayed:
- Nonconformity type : This field is automatically filled in by the system with the selected nonconformity type.
- When was it identified?: Please indicate whether the nonconformity was identified "during receiving," "after receiving," or "at the customer's site."
- Date : Record the date on which the nonconformity was identified.
- Characteristic : select the characteristic in which the nonconformity was identified.
- Classification : Define the category that classifies the severity of the nonconformity.
- Criticality : This field is automatically filled with the criticality value defined for the selected classification.
- Number of defective items : Please specify the number of defective items found upon receipt.
- Number of nonconformities : Report the number of nonconformities found upon receipt.
7. Save the information to enable new features.
8. To register non-conformities of the type "Workflow" or "Action Plan", the Non-conformity tab will be displayed . For more details, see the "Additional Information" section at the end of this article.
9. In the Description tab , provide more details about the nonconformity.
10. Click the button 
to finish.
Record production inspection non-conformity.
1. Access the Execution > Non-conformity (IP014) menu .
2. In the search filters, select the Production type .
3. Click the button .
To define which component the nonconformity will be monitored for, click the arrow next to the add button and select the desired option: “Ad-hoc”, “Action plan” or “Workflow”.
4. On the screen that will open, enter a name for the nonconformity.
5. Fill in the Inspection No. field .
6. In the General tab , the following fields will be displayed:
- Nonconformity type : This field is automatically filled in by the system with the selected nonconformity type.
- Characteristic : select the characteristic in which the nonconformity was identified.
- Test number : fill in the production inspection test number.
- Date : Record the date on which the nonconformity was identified.
- Time : Record the time when the nonconformity was identified.
- Classification : Define the category that classifies the severity of the nonconformity.
- Criticality : This field is automatically filled with the criticality value defined for the selected classification.
- Number of defective items : Please specify the number of defective items found upon receipt.
- Number of nonconformities : Report the number of nonconformities found upon receipt.
7. Save the information to enable new features.
8. To register non-conformities of the type "Workflow" or "Action Plan", the Non-conformity tab will be displayed . For more details, see the "Additional Information" section at the end of this article.
9. In the Description tab, provide more details about the nonconformity.
10. Click the button to finish.
Additional information
Action plan
To register non-conformities by action plan, it will be possible to add new records, include action plans from a template or using the wizard, associate records by keywords, and filter by category. The filters allow you to locate records by "Deadline Status", "Status", "Identifier", "Title", and "Expected Completion Date".
Workflow
To register non-conformities by workflow, you can use the following buttons:
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Allows you to add new records by "Process" or "Workflow Type" to track non-conformities. |
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It allows you to associate existing records by process type to control non-conformities. |
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It allows you to disassociate records linked to non-conformities. |
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Allows you to view the data for the record selected in the list. |
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Allows you to open the flowchart, which shows the executed flow and the activity enabled for execution. |
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Displays a legend showing the status of the process. |
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Allows you to remove the selected record from the list. |
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Allows you to reload the data screen. |
In the Description tab , you will be able to use the SoftExpert AI. The AI Assistant feature is represented by the icon , while the AI Commands feature is identified by the icon . To learn more about using the assistant, see the article 
Using AI in text creation and editing .
It is worth noting that a nonconformity can also be identified after all stages of the receiving process have been completed. In this case, the ranking calculations may be affected. To address this scenario, use the option available in the general parameters: Recalculate indexes when a nonconformity is included for a completed receipt .
This configuration ensures that any non-conformity recorded after closure is considered in the indicators, preserving the traceability and consistency of the information.
Conclusion
This way, it's possible to register nonconformities in the system. If it's necessary to register nonconformities directly in the receiving or production inspection, please refer to the article Creating nonconformities on the data screen.