SoftExpert Chatbot launch

SoftExpert Chatbot is here to transform how organizations communicate in the system.

Integrated into the SoftExpert Suite environment, the new resource allows for creating and customizing intelligent chatbots capable of interacting with users, answering questions, executing actions, and automating tasks in real time.

This tool has been developed to provide a fast, automated service that is available 24/7, reducing the need for manual support.

How it works

SoftExpert Chatbot is totally configurable, does not require coding (no code/low code), and can be designed in two main ways:

• Content chatbot: allows for creating customized conversation flows, supporting messages, menus, attachments, external integrations, and even connections to the system's workflows.
• Router chatbot: groups and manages several content chatbots; it allows for standardizing visual configurations and making the chatbot available directly in the system's workspace.

The new module also supports integrations with external APIs, use of intelligent variables, and conversation simulations in staging environments, ensuring flexibility and security in the development of interactions.

Main benefits

• Automated and continuous service: the chatbot answers questions and executes actions without depending on human intervention.
• Integration with the SoftExpert ecosystem: connect the chatbot to the system's workflow, forms, and data.
• Standardization and autonomy: conversion flows created without programming, which facilitates the use by different user profiles.
• Better user experience: clear, fast, and centralized communication directly in the system's workspace.
• Fewer tickets and more productivity: automate frequently asked questions and have more time for strategic tasks.

With this new feature, communication between users and systems becomes more intelligent and accessible!