Introduction

In addition to starting the most varied processes, SoftExpert Workflow also allows recording and managing problems.

With this feature, it is possible to manage the entire life cycle of problems in an integrated way, from the creation to the cause analysis and execution of the activities, providing greater control, traceability, and standardization for the processes.

Additionally, Workflow allows using cause analysis tools, thus contributing to the identification of the root cause and the prevention of recurrences.

We prepared simple articles that will assist in the task of recording problems in SoftExpert Workflow in a simple and objective way.

Check out the operations involved:

• General configurations to record problems
• Configuring an analysis tool template
• Reporting a problem
• Performing a problem cause analysis and executing an activity