Prerequisite

• Access to the Configuration > Communication > Communication channel (PR041) menu.

Introduction

Communication channels define the electronic means that will be used to pass on information to the parties involved in projects and programs. This configuration is essential to ensure that messages are sent efficiently, using resources that are suitable for the context and the target audience.

All electronic communication channels available to be used in a communication plan, such as e-mails, instant messages, social media, and videoconferences, must be created through the Communication channel (PR041) menu.

Configuring a communication channel

1. Access the Configuration > Communication > Communication channel (PR041) menu.

2. Click on the toolbar button.

3. Enter an ID # and a name for the communication channel.

4. Click on the button to finish.

Conclusion

Now, the communication channels can be used to draft communication plans for projects and programs, contributing to a more efficient, better targeted information exchange that is compatible with the organization's reality.