Test a chatbot
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Prerequisites
- Access to the Chatbot (CB001) menu.
- Content chatbot registered and modeled.
- Router chatbot published and enabled in the system.
Overview
The chatbot testing feature allows you to validate the behavior of the conversational flow before making it available to the end user.
There are two main ways to test:
- Simulation inside the Content chatbot.
- Testing in the Workspace using a published Router chatbot.
Simulation is ideal for validating internal logic, paths, variables, and messages.
Testing in the Workspace allows you to check appearance, behavior, real interaction with the user, and how it works together with the Router.
These two modes ensure that the chatbot is properly validated before being made available in production.
Simulate the Content chatbot
Simulation is performed directly on the chatbot modeling screen.
The tool allows you to test the flow without having to publish the chatbot, which is ideal for continuous adjustments.
Follow the steps below to simulate a Content chatbot:
1. Access the Chatbot (CB001) menu.
2. Open the Content-type chatbot in edit mode.
3. On the modeling screen, locate the simulation icon in the lower right corner.
4. Click the icon to start the simulation.
5. Interact with the chatbot, testing menus, texts, attachments, variables, and integrations.
6. Check the data stored in the variables as the flow is executed.
7. When the test is complete, close the simulation and return to modeling.
- Chatbots under review simulate only the content that has not yet been published.
- Published chatbots simulate exactly the flow available in production.
- Variables are populated in the simulation in the same way as in the real environment.
Test the chatbot in the Workspace
Testing in the Workspace uses the Router chatbot to display the flow to the end user.
This mode is ideal for validating visual behavior, real interaction, and navigation within the system.
Follow the steps below to test a Router chatbot:
1. Access the Chatbot (CB001) menu.
2. Click the chatbot icon displayed in the corner defined by the Router.
3. Interact with the chatbot to validate:
- Message behavior.
- Redirection between Content chatbots.
- Appearance and images.
- Expiration time.
- Attachment behavior.
- Execution of integrations.
Conclusion
Testing chatbots is essential to ensure that the conversational flow works as expected before being made available to the end user.
Through simulation in the Content chatbot and testing in the Workspace with the Router chatbot, it is possible to validate logic, appearance, integrations, and the full user experience.
These two stages ensure greater quality, consistency, and reliability in the interactions made available in the system.