Prerequisite

• Access to the File > Critical Success Factor (ST003) menu.

Introduction

Critical success factors (CSFs) represent the main guidelines that an organization must follow in order to achieve its strategic objectives.

In SoftExpert Performance, critical success factors are used to define the elements that make up the scorecard structure, helping to align strategy, execution, and expected results.

This article will demonstrate how to register a critical success factor.

Register critical success factor

1. Access the File > Critical Success Factor (ST003) menu.

2. Click the Create button to include a critical success factor.

3. Provide an identifier and a name.

4. Click to save the registration.

Conclusion

The registration of critical success factors is an essential step in building the strategic structure of scorecards in SoftExpert Performance. These factors guide the definition of elements and ensure that strategic objectives are aligned with organizational priorities.